Meet EmmUcare's Experts Behind Your Success:
Kayla Borgess, Founder, CEO, Franchisor
At the heart of EmmUcare formerly Helping Hands Home Health stands a visionary leader, Kayla Borgess, whose passion and dedication has been the driving force of the company. As the founder and guiding light of the organization, her remarkable story has led to the creation of Helping Hands Home Health and its mission to provide a helping hand to aging Americans.
A Visionary From the Start
Kayla has always been a visionary with a keen eye for opportunity and a relentless drive to make a positive impact in the community. She was first introduced into health care as a child by her late grandmother Judy Bailey who founded Heartland Personal Care Home in Woolrich, PA. Her nursing journey began as a Nurses Aid in 2008 working for her grandmother's personal care home. This led her in the direction of going to nursing school, eventually becoming a Licensed Practical Nurse. By 2011 she graduated from nursing school and left Heartland to start her career as a Psyche Nurse at Divine Providence Hospital in Williamsport, PA moving onto work as a Nurse at Clinton County Prison. This helped steer her down a path that would shape the future to come.
A Pivotal Moment
The pivotal moment in Kayla's life came when she recognized the demand for quality in-home healthcare and the opportunities within the industry. She quickly realized that aging Americans prefer to stay in the comfort of their home than to be placed into a nursing home or retirement facility. Rather than accepting the status quo, she decided to take matters into her own hands. This determination led to the founding of Helping Hands Home Health.
The Journey
EmmUcare, formerly named Helping Hands Home Health began as a small operation based in Kayla's home, where she initially worked with just one computer. During this time, she juggled this initiative while working full-time as a nurse.
As the business grew, Helping Hands Home Health achieved significant progress, eventually leading to the opening of its first physical office location in Williamsport, Pennsylvania. She still maintained her nursing position at this point. The success of Helping Hands Home Health led her to make a life-changing decision. She decided to leave her nursing position to focus on operating Helping Hands Home Health full-time.
The growth continued as Helping Hands Home Health expanded its services by opening its second office location in Bloomsburg, Pennsylvania.
Following the success of the second office, Helping Hands Home Health continued its expansion by opening the third office location in State College, Pennsylvania.
The growth trajectory remained strong, resulting in the opening of the fourth office location in Harrisburg, Pennsylvania.
Shortly after the establishment of the Harrisburg office, Helping Hands Home Health reached another milestone by opening its fifth and most recent office location in Pittsburgh, Pennsylvania.
In addition to the office locations, Helping Hands Home Health expanded its services by launching Helping Hands Home Medical Supplies, a local medical supply store located in Williamsport, Pennsylvania.
This outlines the evolution of Helping Hands Home Health from its humble beginnings in Kayla's home to its expansion into multiple office locations and the introduction of a medical supply store.
Making a Difference
Kayla isn't just a visionary entrepreneur; She is deeply committed to improving the life of aging Americans. She believes that business success should be a means to a greater end - creating a positive impact on society and the world at large.
Beyond Business
When she isn't busy leading EmmUcare to new heights, she's also a mother to her 5 children, a wife, and friend to those close to her.
Join Us on This Journey
As EmmUcare continues to evolve and shape the future of Home Health Care, we invite you to join us on this remarkable journey led by Kayla and her team. Together, we can turn our vision into reality and make a lasting impact on the world.
Kayla is not just the founder of EmmUcare; She is the embodiment of the company's mission and values. She inspires her team to dream bigger, work harder, and strive for excellence every day. We look forward to a future filled with innovation, growth, and positive change!
Brooks Borgess, (COO) Chief Operating Officer
Meet Our Chief Operating Officer: Brooks Borgess
Driving Excellence, Streamlining Operations
Introduction
We are proud to introduce Brooks as our esteemed Chief Operating Officer(COO) at EmmUcare. He is a seasoned professional with a remarkable ability to optimize operations through the use of technology, a relentless commitment to achieving excellence, and a strategic vision that is propelling EmmUcare Home Health to new heights.
Professional Journey
With over 14 years of experience as a Security & I.T. Solutions Engineer and Project Manager, he has honed his expertise to perfection. He embarked on his career journey with a solid foundation in Business Management, Marketing, and Administration. Brooks's determination to excel has been unwavering.
Throughout his career, he held influential positions at Compu-Gen Technologies, Microtone, and Round World Properties. Underscoring his professional experience and exceptional proficiency in streamlining processes, enhancing productivity, and delivering top-tier operational performance.
Operational Leadership
At the core of Brooks's leadership philosophy lies a profound dedication to innovation and efficiency. He firmly believes that the heart of any successful organization lies in its operations, and the use of cutting-edge technology. He has a talent for nurturing a culture of collaboration, process improvement, and streamlining tasks.
Strategic Vision
As our Chief Operating Officer, Brooks brings a forward-thinking perspective that extends far beyond the present. He envisions EmmUcare as a trailblazer in operational excellence, setting the bar higher by embracing cutting-edge technologies and methodologies. He is committed to ensuring that Helping Hands Home Health remains agile, adaptable, and ready for sustained growth.
Conclusion
In summary, he is a distinguished and visionary Chief Operating Officer who possesses the unique ability to optimize operations and elevate organizational performance. His unwavering commitment to operational excellence, coupled with his innovative mindset and problem solving skills, makes him an invaluable asset to EmmUcare Home Health's continued growth and success. With his knowledge and experience, EmmUcare Home Health is on a trajectory towards operational excellence and a future filled with unprecedented achievements.
Destiny Diehl, LPN, (VP) Vice President
Meet Our Vice President: Destiny Diehl
Inspiring Excellence, A Leader in Home Health Care
Introduction
Meet our Vice President (VP) Destiny Diehl. A dynamic and compassionate leader at the heart of EmmUcare with an extensive background in healthcare management and a genuine commitment to enhancing the lives of our clients. She plays a pivotal role in our organization's success.
Professional Journey
Destiny brings a wealth of experience to our team, her
dedication to EmmUcare's mission and values is unwavering, and her expertise in delivering high-quality, personalized home health care services sets the standard in the industry. Exhibiting a deep commitment to ensuring that each client receives the exceptional care they deserve.
Leadership & Expertise
As our Vice President, Destiny Diehl guides our team with vision and purpose, consistently driving our commitment to excellence in home health care. She is an inspirational leader who leads by example, motivating our entire organization to provide the best care possible.
Destiny is at the forefront of our efforts to make a meaningful difference in the lives of our clients, and we are incredibly fortunate to have her as a cornerstone within EmmUcare.
Strategic Vision
As Vice President Destiny has a critical role in shaping and aligning the organization's efforts with its long-term goals, and ensuring that it continues to thrive while providing top-notch care to the community.
Conclusion
Destiny's role as Vice President is nothing short of pivotal. It's a position that combines leadership, expertise, compassion, and dedication, all with a single goal in mind: to provide the highest standard of care for our clients.
Meet Our Regional Manager: Tiffanni Wheeland, LPN
Maintaining Quality of Care, Managing Operations
Introduction
We take immense pride in our dedicated team of professionals who are committed to providing top-quality care and support to our clients. It is with great pleasure that we introduce you to our esteemed Regional Manager, Tiffany Wheeland.
Professional Journey
With over a decade of experience in the healthcare industry, she embodies the qualities of a compassionate leader. Her unwavering commitment to continuing education has allowed her to stay at the forefront of the ever-evolving healthcare landscape, ensuring that our clients receive the best care possible.
Leadership and Expertise
As our Regional Manager she brings a wealth of knowledge and leadership to our organization. She has successfully managed care teams, overseeing operations, ensuring compliance with industry regulations, and driving quality improvement initiatives. Her ability to foster a culture of compassion, excellence, and innovation among her teams has consistently resulted in improved patient outcomes and overall client satisfaction.
A Personal Touch
Tiffany understands that home health care is not just about providing medical assistance; it's about creating meaningful connections and enhancing the quality of life for her clients. She is known for her hands-on approach, often contacting clients and their families to ensure their needs are met and expectations exceeded.
Community Engagement
Beyond her managerial role she is deeply committed to giving back to the community by actively participating in local healthcare advocacy groups, organizing educational workshops, and collaborating with other healthcare providers to create a more holistic approach to care for her clients.
Tiffany's Vision
In her own words, "Home health care is not just a job; it's a calling. I am dedicated to empowering our team to provide the highest level of care, allowing our clients to maintain their independence and enjoy the comforts of home. Together, we can make a difference in the lives of those we serve. "At EmmUcare Home Health, we are honored to have Tiffany as our Regional Manager. Her expertise, dedication, and heartfelt commitment to our clients make her an invaluable part of our team. Under her leadership, we look forward to continuing our mission of delivering exceptional home health care services to the communities we serve. If you have any questions or would like to learn more about our services, please feel free to reach out to Tiffany and her team. She is here to support you and your loved ones on your journey to better health and well-being.
Meet Our Human Resource Manager: Brittany Braunsberg
Introduction
Brittany is a versatile professional who wears two essential hats within our organization - as our dedicated Human Resource Manager and insightful Franchise Advisor.
Leadership and Expertise
In her role as a Human Resource Manager, Brittany is the guardian of our team's well-being and professional growth. Her compassionate and empathetic nature, coupled with her commitment to nurturing a positive work environment, have made her an indispensable resource for our team.
Simultaneously, as our Franchise Advisor, Brittany plays a pivotal role in expanding our business through strategic franchise development. Her business acumen, market insights, and ability to guide potential franchisees make her an invaluable asset to our growth and success.
Brittany's dual roles underscore her dedication to both our team's fulfillment and our company's expansion. Her ability to balance the intricacies of HR management and franchise advising ensures that we continue to provide top-notch care to our clients and expand our brand successfully.
Community Engagement
Brittany recognizes that it's not just about business expansion, but also about building strong relationships, supporting local causes, and improving the lives of those we serve. Her dedication to community outreach, along with her expertise in HR and franchise development, ensures that our organization remains a positive and active participant in the areas we call home.
Brittany's Vision
Brittany envisions a workforce of empowered and motivated caregivers who are equipped with the best training, resources, and support. Her goal is to see every caregiver within our organization feeling confident, fulfilled, and well-prepared to deliver the highest quality care to our clients.
🌟 Congratulations to our newest franchisee! 🌟
We are thrilled to welcome Brittany B. as our newest EmmUcare franchisee! Her decision to join our EmmUcare franchise network marks the beginning of an exciting journey, and we couldn’t be more excited to welcoming her on board!